Frequently Asked Questions

Booking a houseboat is simple and convenient:

• Browse our available packages on the website
• Select your preferred dates and houseboat type
• Fill in your details and proceed to payment
• Receive instant confirmation via email and SMS

You can also call us at +91 7736463232 or WhatsApp us for personalized assistance.

We recommend booking at least 15-30 days in advance, especially during peak season (October to February). However, we also accept last-minute bookings subject to availability. Early booking ensures better rates and your preferred houseboat choice.

Yes, you can modify your booking dates subject to availability. Please contact us at least 7 days before your scheduled check-in. One free modification is allowed up to 15 days before check-in. Additional modifications may incur a fee.

Our minimum booking duration varies by package:

• Day cruise: 6-8 hours (typically 9 AM to 5 PM)
• Overnight stay: 22 hours (12 PM check-in to 9 AM check-out)
• Multi-day packages: Available for 2-7 days

We accept multiple payment methods for your convenience:

• Credit/Debit Cards (Visa, Mastercard, RuPay)
• UPI (Google Pay, PhonePe, Paytm, etc.)
• Net Banking
• Digital Wallets
• Bank Transfer (for group bookings)

All payments are processed securely through encrypted payment gateways.

For standard bookings, we require 100% payment to confirm your reservation. For group bookings (5+ houseboats), we accept:

• 50% advance payment at the time of booking
• Remaining 50% at least 7 days before check-in

No, we believe in transparent pricing. The price you see includes:

• Houseboat rental
• Crew services
• Meals as per package
• Basic amenities
• Applicable taxes

Additional charges may apply only for extra services like special celebrations, additional meals, or extended hours.

Our houseboats come equipped with modern amenities:

• Air-conditioned bedrooms
• Attached bathrooms with hot/cold water
• Dining area and sitting area
• Upper deck for sightseeing
• Life jackets and safety equipment
• Fresh towels and linens
• TV and music system (in premium houseboats)

Yes, meals are included based on your package:

• Day cruise: Welcome drink and lunch
• Overnight package: Lunch, evening snacks, dinner, and breakfast
• We serve authentic Kerala cuisine with vegetarian and non-vegetarian options
• Special dietary requirements can be accommodated (inform us in advance)

Selected premium houseboats offer WiFi connectivity. However, we recommend using mobile data as network coverage may vary in some backwater areas. We encourage guests to disconnect and enjoy the natural beauty and tranquility of the backwaters.

Occupancy depends on the houseboat type:

• 1-bedroom houseboat: 2-4 guests
• 2-bedroom houseboat: 4-6 guests
• 3-bedroom houseboat: 6-8 guests
• Luxury houseboats: Up to 10 guests

Extra mattresses can be arranged for children (charges may apply).

Our cancellation charges are based on when you cancel:

• 30+ days before: 10% cancellation charge (90% refund)
• 15-29 days before: 25% cancellation charge (75% refund)
• 8-14 days before: 50% cancellation charge (50% refund)
• 3-7 days before: 75% cancellation charge (25% refund)
• Less than 3 days or no-show: No refund

View detailed cancellation policy

To cancel your booking:

• Email us at info.sharinghouseboat@gmail.com with your booking reference
• Call us at +91 7736463232
• You'll receive cancellation confirmation within 24 hours
• Refunds are processed within 7-14 business days

In case of severe weather conditions:

• We monitor weather forecasts closely
• If local authorities issue warnings, we offer full refund or rescheduling
• You can choose to reschedule without any additional charges
• Safety is our top priority

Absolutely! Houseboats are family-friendly and safe for children. We provide:

• Life jackets in all sizes including for children
• Safety railings on all decks
• Experienced crew trained in safety protocols
• Child-friendly meals

Parents must supervise children at all times, especially near water areas.

Recommended items to bring:

• Valid ID proof for all guests
• Comfortable clothing (light cotton recommended)
• Sunscreen and sunglasses
• Camera for capturing memories
• Personal medications
• Mosquito repellent

We provide towels, toiletries, and bedding.

Yes! We love helping you celebrate special moments. We can arrange:

• Birthday celebrations with cake and decorations
• Anniversary packages with romantic setup
• Honeymoon special arrangements
• Corporate team outings and events

Please inform us at least 7 days in advance. Additional charges may apply.

Pets are generally not allowed on houseboats due to safety and hygiene reasons. However, we may make exceptions for service animals with prior notice and proper documentation. Please contact us to discuss your specific requirements.