Terms & Conditions

Welcome to Sharing Houseboat. These Terms and Conditions govern your use of our website and the booking of houseboat services. By accessing our website or making a booking, you agree to be bound by these terms.

Please read these terms carefully. If you do not agree with any part of these terms, please do not use our website or services.

In addition to these Terms and Conditions, please review our related policies:

Permitted Use

You may use our website for:

• Browsing houseboat packages and services
• Making legitimate bookings for personal or commercial use
• Accessing your booking information and account
• Contacting our customer support team

Prohibited Activities

You must not:

• Make false or fraudulent bookings
• Use automated systems to scrape or access our website
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Use the website for any illegal purposes
• Reproduce, distribute, or modify website content without permission

Making a Booking

• All bookings are subject to availability
• You must be at least 18 years old to make a booking
• Accurate information must be provided during booking
• Payment must be made in full to confirm your booking
• Bookings are confirmed only after successful payment

Booking Confirmation

• You will receive a confirmation email with booking details
• Please verify all details in your confirmation
• Report any discrepancies within 24 hours
• Your booking reference number is required for all communications

• All prices are displayed in Indian Rupees (INR)
• Prices are subject to change without prior notice
• The price applicable is the one shown at the time of booking
• Additional taxes and charges will be clearly indicated
• We accept credit/debit cards, UPI, and other payment methods
• Payment is processed through secure third-party gateways
• We do not store your credit card information

Payment Failures

In case of payment failure:

• Your booking will not be confirmed
• You may retry payment or contact support
• If payment is deducted but booking fails, refund will be processed within 7-10 business days

Our Obligations

• Provide the houseboat as described in your booking
• Ensure cleanliness and safety standards
• Provide qualified and trained crew members
• Deliver services as per the agreed schedule
• Provide customer support during your stay

Your Obligations

• Arrive on time for check-in
• Provide valid identification documents
• Treat the houseboat and crew with respect
• Follow safety instructions and guidelines
• Report any issues or concerns immediately
• Pay for any damages caused to the property

Please note the following regarding liability:

• We maintain appropriate insurance for our houseboats and operations
• We are not liable for personal belongings lost or damaged during your stay
• Guests are responsible for their personal safety and belongings
• We recommend purchasing travel insurance for your trip
• Our liability is limited to the value of your booking
• We are not liable for delays or cancellations due to force majeure events

For the safety and comfort of all guests:

• Follow all safety instructions provided by the crew
• Do not engage in dangerous or illegal activities
• Alcohol consumption is permitted but intoxication is not tolerated
• Smoking is allowed only in designated areas
• Respect quiet hours (10 PM - 6 AM)
• Swimming is at your own risk and only in permitted areas
• Children must be supervised by adults at all times

Right to Refuse Service: We reserve the right to refuse service or terminate your booking without refund if you violate these terms or engage in behavior that endangers others or damages property.

All content on this website, including text, images, logos, and software, is owned by Sharing Houseboat or licensed to us. You may not:

• Reproduce or distribute our content without permission
• Use our logos or branding without authorization
• Create derivative works from our content
• Remove copyright or trademark notices

We welcome your feedback and reviews:

• Reviews should be honest and based on your actual experience
• Do not include offensive, defamatory, or inappropriate content
• We reserve the right to moderate and remove inappropriate reviews
• By submitting a review, you grant us the right to use it for promotional purposes

In case of any disputes:

• First, contact our customer support team to resolve the issue
• We will make reasonable efforts to address your concerns
• If unresolved, disputes will be subject to mediation
• Legal proceedings will be under the jurisdiction of Kerala courts, India

These Terms and Conditions are governed by the laws of India. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts in Kerala, India.

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website or services after changes are posted constitutes acceptance of the updated terms.

For existing bookings, the terms applicable at the time of booking will apply unless otherwise agreed.